why sky?
Two years ago I switched across to Sky Broadband, the main reason being it was free. This rather easily bettered the £19 I was paying with my existing provider, so I made the leap. I was disconnected by my existing provider a short while later. What followed was 87 days, 17 phone calls, 8 hours spent on the phone, 3 complaint letters and eventually legal threats before I finally got connected with Sky Broadband.
So you can imagine I had certain expectations when the man came to install my Sky+ HD box this weekend. I had previoulsy checked the connections on a friends HD box to ensure that the required connector was there for my TV. It was, so I placed the order. Of course when the installer arrives they’ve changed the box design, why wouldn’t they, the total ass hats. So I have to go out and buy adaptors and cables and so on, but not the end of the world.
Except none of my HD channels are working and my Sky movies subscription is telling me I have the wrong viewing card….. Only two days, one phone call and 30 minutes on the phone so far. But it’s still not working. So basically I’ve “upgraded” from Sky+ to Sky+ HD( – HD) which is the same *%£!ing thing I started with!
At least it’s Christmas as well so I can expect to miss all the films that are on over the next few days. Rage.
February 6th, 2009 at 12:37 am
Hi.
I may have got this wrong but I think you are in the Bristol area?
Im trying to organise a show with a friend and a third person at Photographique in Bristol.
If you are at all interested, please message me. I have advertised on a Holga forum, a “Lo Fi Camera” forum and a Lomo forum without reply so far.
Cheers.
Alex.
February 17th, 2009 at 7:53 pm
Hi Ben, Just seen this on the Tiscali Website about Sky+ HD boxes – dunno if yours is sorted but I have copied and pasted the entry for your reference
Cheers
Andy
Comment Follows
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Thousands of ‘digi’ boxes replaced
17/2/2009 19:07:23
Thousands of television viewers will have to replace their digital boxes after a technical fault was discovered, BSkyB has said.
About one in ten Sky+ high definition customers are believed to be affected by the fault, which was discovered in the first batch from West Yorkshire-based manufacturer Pace.
All customers with the faulty boxes will receive a new one within three months. They will also be given three months’ free subscription, worth £29.25, as compensation, the company said.
The problem with the boxes relates to the quality of connections in the internal cabling and has been rectified by Pace in later batches.
A statement on the Sky website said: “The assembly flaw does not involve a faulty component, such as a hard drive, or a software problem.
“Importantly, Pace has confirmed that the assembly flaw does not pose a safety risk.
“The box can continue to be used in the normal way, as installed by a Sky engineer, until we come to replace it.”
The 90,000 boxes in the affected batch from Pace are model numbers 9F3001, 9F3002, 9F3003 and 9F3004
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I’d be interested in heaing if yours was ever sorted
Cheers again for now
February 18th, 2009 at 10:21 am
Hi Andy,
Eventually my box was sorted when an engineer was sent out – it took about 3 more weeks and ten more phone calls to get there, but it’s working now!
Thanks for posting this info – that’s an expensive issue for sky, I make it £2.6 million in HD subs alone before you even count the cost of the new boxes!
My box is an amstrad so I’m not affected by this issue, thankfully.
Cheers,
Ben